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We charge a 25% restocking fee + p&p costs for returns of non-faulty goods within a 5 business day period. Refunds are discretionary unless stated otherwise in our quotations. All requests for a refund will be considered on their merits, so please ensure you submit all relevant information and copies of correspondence and other documents when making your request.

Any subscriptions or licensing are excluded from our refund policy.

Orders via customer purchase order or any other method of authorisation.

We will only accept faulty goods within a 5 business day notice period.

Orders without customer purchase orders or any other method of authorisation.

We will accept equipment and (or) software returns within a 5 business day notice period.

Requests for refunds should be emailed to the Customer services via it@sharpe.it where we will respond to your email within 3 working days.